Shipping policy

Free ground shipping on any $50 online purchase

Free standard shipping across Canada on any $50 online purchase. Merchandise total must reach $50 after all discounts are applied, and before any provincial taxes. Free shipping offer is not a guarantee that the package will be delivered by any specific date and is subject to carrier terms, conditions, and availability. Orders placed on the weekend will be processed and shipped on the next business day.  

When will my order ship?

Orders for in-stock merchandise placed on a business day before 12pm noon are usually processed within the same day. MHM Beauty Supply cannot guarantee any specific processing time, and processing times may vary in the event of natural disaster, inclement weather, or peak periods.

Shipment Tracking 

All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times. If you are a registered customer and have an account with us, you will also be able to track you orders in your purchase history section. By placing your order, you agree that the carrier may drop off your package at a location they deem safe and you assume responsibility for the package once delivered.

Incorrect or Incomplete Delivery Address

If the delivery address provided at checkout is incorrect, incomplete, or invalid, the carrier may suspend delivery and, at its discretion, return the package to our warehouse.

If the package is returned to our warehouse, a refund will be issued upon receipt, less return shipping fees.

Please note that if the carrier delivers the package to an incorrect address, loses the package, or chooses not to return it due to an error in the address provided, MHM Beauty Supply cannot be held responsible. In such cases, if the package cannot be recovered, no refund or replacement will be issued.

It is the customer’s responsibility to ensure that the delivery address provided at checkout is complete, accurate, and valid.

Missing Parcel

If the parcel goes missing, the customer must initiate investigation process with the applicable courier customer care line. We cannot contact the courier on your behalf.