We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it in. It must be unworn or unused, with the tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org, stating your order number in the subject line. If your return is accepted, we’ll send you instructions by email on how and where to send your package, or how to return them to the store.
Postage for unwanted goods, returns and exchanges is the responsibility of the customer. Alternatively, you can drop off your items at the store free of charge. We do cover the cost of postage for defective items, and a return shipping label will be provided to you via email.
Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, please contact us at email@example.com.
Damages and issues
On receiving your order, please inspect your items and contact us immediately if anything is defective, damaged, or if you received the wrong item, so that we can evaluate and correct the issue.
All electrical items come with a 1 year manufacturer's warranty.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on clearance items or listed as final sale.
Please get in touch at firstname.lastname@example.org if you have questions or concerns about a specific item.
If you want to exchange an item, the easiest and fastest way to do this is to return the original item. Once the return is accepted and the cost refunded, you should then make a separate purchase for the new item.
We will notify you by email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method.
Please remember it can take some time for your bank or credit card company to process and credit the refund, so check with your provider if the credit does not appear after 3 days of the return being approved.